Terms & Conditions
PRIVACY POLICY
Freckle Lash, Brow & Beauty Supplies Ltd, takes your privacy seriously. We will only collect information from you (The Buyer/Customer) when we genuinely need it, such as contact details for ordering products, incase of any issues, shipping information and so on.
We collect it fairly and lawfully, and only with your knowledge and consent. Our cookies explain why we are taking it and what/how we will use it.
We never share your details with any third parties or publicly.
Freckle Lash, Brown & Beauty Supplies TERMS OF SERVICE
1. TERMS
By using and accessing the website https://freckleshop.co.uk, you accept that you are responsible for reading and understanding these Terms and Conditions. They may affect your rights and related liabilities) You also agree to abiding by these Terms and Conditions.
You agree to and are bound by these terms of service, any applicable laws and regulations, and accept that you are responsible for compliance with all applicable local laws. If you do not agree with any of these terms of service, you should refrain from using or accessing this site. All photos, information and materials contained in this website should not be copied or used for personal or business use and remain the property of Freckle Lash, Brow & Beauty Supplies Ltd.
2. DISCLAIMER
Freckle Lash, Brow & Beauty Supplies Ltd will not be liable for any losses or damages caused by this website or any website linked to or from www.freckleshop.co.uk website, of any nature.
Freckle Lash, Brow & Beauty Supplies Ltd reserve the right to refuse or cancel any order without giving reason. If an order is cancelled by Freckle Lash, Brow & Beauty Supplies Ltd, all received monies will be refunded using the original payment method in which it was received. An email will confirm the cancellation and/or refund.
It is the buyers responsibility to provide correct shipping, payment and contact details when placing an order at www.freckleshop.co.uk
Where products contain instructions for use, it is solely the buyer/users full responsibility to follow said instructions. Failure to do so, will be your total liability with no recourse to Freckle Lash, Brow & Beauty Supplies Ltd. All products purchased from this website are solely for trained, qualified professionals only and should not be used by those without training/qualifications.
3. COMPLAINTS
We pride ourselves on providing excellent customer care and service. Should you not be happy with our products or services and have a complaint, please contact us directly at hellofreckle@outlook.com – We will do our best to resolve the issue with you personally.
In the event that a product has been listed by error, whether it entails an incorrect price or the description/detail is incorrect, Freckle Lash, Brow & Beauty Supplies Ltd, reserve the right to refuse or cancel any orders placed for relevant products listed incorrectly. Freckle Lash, Brow & Beauty Supplies Ltd, will endeavour to correct any errors at their earliest opportunity.
We always try to be as accurate as possible with all listing and information. Should you feel something is incorrect, please contact us at hellofreckle@outlook.com
4. AMENDMENTS TO TERMS AND CONDITIONS
Freckle Lash, Brow & Beauty Supplies Ltd, reserve the right to change these Terms and Conditions if necessary and your continued use of the website, or purchasing our products will confirm your acceptance of any amendments.
5. REFUNDS
Freckle Lash, Brow & Beauty Supplies Ltd, are happy to receive returns for products that are completely unopened, in their original packaging and unused within 14days of receipt. Any products that have been opened or used, are not able to be refunded, unless there is a defect with the item.
The buyer is responsible for covering costs to return the items. The buyer is responsible for covering costs if an exchange is requested. Postage charges are not refunded under any circumstances.
Your refund will be sent to you via the original payment method.
All tweezers are hand tested prior to being posted. They are posted in a protective box and packaging to avoid damage.
Therefore, tweezers are non- refundable.
Shipping Information
All orders are despatched Monday – Friday (exclusive of Bank Holidays) by Royal Mail Signed For Delivery.
You have the option to choose 1st Signed For or 2nd Signed For. You will be emailed your tracking number once the order has been despatched.
Orders may require a signature upon receipt.
Orders placed before 12pm Monday to Friday (excluding Bank Holidays) are guaranteed to be sent the same day. If you place your order after 12pm they may not be despatched until the next working day, although we always do our best to send them the same day when possible.
Please note, once your order has been despatched by Royal Mail, we cannot guarantee how long it will take to reach you.
Usually 1st Signed for takes approx. 1-3 working days from despatch and 2nd Signed For 2-5 days from despatch. We recommend ordering in plenty of time to avoid disappointment. Please bear in mind there may be delays in receiving your items over busy periods such as Bank Holidays and Christmas.
It is the buyers responsibility to ensure shipping information is correct. Freckle Lash, Brow and Beauty Supplies Ltd, cannot be held responsible for misinformation, completed at checkout.
Should you not receive your package within 10 working days (excluding Bank Holidays), please check your tracking information which would have been emailed to you upon being despatched. We would also recommend contacting your local Royal Mail sorting office, in case they could not deliver successfully (if the business was closed for example)
If you still need help or support with not receiving your order, please get in touch.
Local Delivery Information
We introduced local deliveries for the Plymouth area on 23/08/24 - this service will continue if there is enough demand.
Delivery dates will be advertised at checkout. You can choose the date that you wish your order to be delivered, by using the drop down menu at the checkout. There is a charge for this service. For 'same day' delivery, you must order before 10am on the day of delivery. We aim to deliver your order between 11am - 2.30pm on the selected delivery day.
Orders must amount to a minimum of £25 BEFORE postage charges are applied. Orders of less than £25 may be cancelled.
We kindly request that you are available at the delivery address to receive your order. If you are not at the delivery address and have not left a note for us to leave your order in a 'safe place', your order maybe returned to the shop for you to collect at your convenience. If you wish for us to make a second delivery attempt, you will be charged another delivery fee.
If you ask us to leave your order in a 'safe place', you accept full responsibility for the order. Freckle Lash, Brow & Beauty Supplies Ltd will not accept liability for any orders that go missing or become damaged after it has been left in your 'safe place'.
We currently offer delivery covering the Plymouth area, between postcodes PL1 to PL9
Local Collection Information
If you are within the Plymouth or surrounding areas, you are welcome to either shop in-store, or order online for 'click and collect'.
We aim to get your order ready for collection immediately during our opening hours. If we are closed when you place your order, it will be made up immediately on the next working day. You will be sent an email when it is ready to collect (please check your junk folder and ensure your email address is correct). You can collect your order anytime during our opening hours.